Threat Extinguisher strives to provide outstanding customer service, including in the shipping department. Although, we make every possible effort to maintain a shipping window, which ranges from same day to within 24-48 business hours, we are not able to guarantee your items will ship within that window.
We order Pepper Spray upon PO approval so that we may deliver the customized system needed for each site as well as to deliver the freshest possible pepper spray units to our valued customers. We are only able to ship to physical addresses and we are not able to ship to P.O. Boxes, APO, and FPO addresses. If this changes we will update our shipping policy.
Currently the only shipping method we use is with UPS. Shipping cost are calculated directly by UPS, and we do not add any percentage or handling charges to their fees.
Orders placed on weekends and or holidays will be shipped the following business day. You will be asked for your email address so we may send you information to receive tracking notifications directly from UPS. You will also receive a delivery confirmation, once your package has arrived at its destination, and signed or dropped off, you will receive an email indicating where your package was left and/or the last name of the person who signed for the package, if a signature was requested. (UPS does not automatically get a signature.)
THREAT EXTINGUISHER, warranties all of our systems, including the pepper spray for 3 years from installation date. In the case that you receive a defective or incorrect item (than what was on your receipt), please contact us immediately so that we can issue an RGA (Return of Goods Authorization). Please note that original shipping charges are nonrefundable, except in the case of a manufacturer’s defects.
In the event that you have received an incorrect item (other than what is on your receipt), or you are not completely satisfied with your purchase. Threat Extinguisher reserves the right to refuse all unauthorized returns. Products which have been altered or defaced in any way will not be accepted for return and/or credit.
Please contact Lreturnsdepartment@flipolicesupply.com and provide the following information:
Once the information above has been provided a member of our returns department will contact you with the RGA number, please make sure you place this RGA# clearly on the box.
The Returns Department will then validate your return and they will contact you regarding a refund or replacement of your item.
State sales tax will be collected based on the state in which the sold and installed.
We do not ship single, personal orders outside the USA. Pepper spray cannot be shipped by air. We do not ship to NY, WI, Washington DC, and MA. We ask that you take the time to contact your local law enforcement agency to find out specifics, in your area. It is your responsibility to understand the federal, state, and local regulations regarding pepper spray in your state.
States and The Federal District Where Pepper Sprays are Restricted
States that do not have shipping restrictions on OC defense spray products: Alabama (AL), Arizona (AZ), Arkansas (AR), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), North Carolina (NC), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV),Wyoming (WY) Check with your local law enforcement department for specific laws about the possession and use of pepper spray products in your city or county. By placing an order, the buyer represents that he/she is of legal age and that products will be used only in a legal manner. Sales to minors are strictly prohibited. Under no circumstance is THREAT EXTINGUISHER liable for any loss, cost or damage, of any kind arising out of the use or inability to use, these products, or the suitability of use for any particular task. This responsibility lies on the buyer.